1. Who We Are

Olivia is a creative collaboration platform operated by DEV AI INC. (“Dev AI”, “we”, “our”, “us”), headquartered at 626 – 7771 Alderbridge Way, Richmond, BC, Canada, V6X 2A4. These Terms of Service (“Terms”) govern your access to and use of Olivia’s websites, applications, APIs, and related services (collectively, the “Service”).

By creating an account or using the Service you agree to these Terms, our Privacy Policy, and any applicable policies referenced here. If you are accessing the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Information We Collect

We collect information in three main ways: (a) directly from you, (b) automatically through use of the Service, and (c) from third-party sources. The categories of personal information we collect include:

Account & profile data: name, email address, password (hashed), avatar, organization affiliation, and role.

Workspace & content data: creative assets, files, chat messages, prompts, annotations, comments, and other content uploaded, generated, or shared within Olivia workspaces. You control what you upload and share.

Usage & telemetry data: product interaction events, device and browser information, log data, IP address, approximate location, and diagnostic information that helps us maintain and improve the Service.

Integrations & third-party data: if you connect Olivia to external services (e.g., Google, OpenAI, or other content repositories), we receive information necessary to enable the integration, subject to your authorization.

Support & communications data: information contained in tickets, emails, chat support conversations, surveys, or feedback submissions.

3. How We Use Personal Information

We use personal information only for legitimate and authorized purposes, including to:

• Provide, operate, and maintain the Service, including collaboration workspaces and creative tooling.

• Process transactions and manage billing, subscriptions, and account administration.

• Deliver customer support, respond to requests, and communicate product updates, security alerts, and service announcements.

• Monitor platform performance, conduct analytics, improve functionality, and develop new features and experiences.

• Secure the Service, prevent fraud or misuse, and enforce our Terms of Service and other agreements.

• Comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

4. Legal Bases for Processing (EEA/UK)

Where the EU General Data Protection Regulation (“GDPR”) or UK GDPR applies, we process personal data under one or more of the following legal bases:

• Contractual necessity – to provide the Service you or your organization requested.

• Legitimate interests – to secure, improve, and grow our business in a way that does not override your rights.

• Consent – where required for activities like certain marketing or optional integrations. You may withdraw consent at any time.

• Legal obligation – to comply with laws, regulations, or lawful requests.

5. Sharing & Disclosure

We do not sell personal information. We share personal information only with:

• Service providers & subprocessors who support hosting, data storage, analytics, communications, security, payment processing, and customer success. They process data only on our behalf and under confidentiality obligations.

• Integration partners when you or your organization connect Olivia to external tools. The data shared is limited to what is required to enable the integration.

• Professional advisors (lawyers, auditors, insurers) where necessary to protect our legitimate interests.

• Authorities or legal requests when required to comply with the law or respond to valid legal process, or when disclosure is necessary to protect our rights, your safety, or the safety of others.

• Corporate transactions in connection with a merger, acquisition, financing, or sale of all or part of our business, subject to confidentiality safeguards.

6. AI Processing & Generated Content

Olivia leverages AI models from trusted providers to create, transform, or enhance creative assets. When you submit prompts, reference materials, or other content for AI-assisted features, the data may be securely transmitted to and processed by third-party AI providers (e.g., OpenAI, Google, Anthropic, or other authorized vendors) solely to fulfill your request. We contractually require these providers to maintain confidentiality, restrict data usage to service delivery, and prevent training on your data unless you explicitly opt in where applicable.

7. Cookies & Tracking Technologies

We and our partners use cookies, pixels, local storage, and similar technologies to recognize you, measure engagement, remember preferences, deliver analytics, and improve the Service. You can manage cookie preferences through your browser settings. Some features may rely on cookies; disabling them could impact functionality.

8. Data Retention

We retain personal information for as long as your organization maintains an active account or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. We follow data minimization principles and delete or anonymize information when it is no longer required. Workspace owners can request deletion of specific assets or entire workspaces through in-product controls or by contacting us.

9. Security

We implement administrative, technical, and physical safeguards to protect personal information, including access controls, encryption in transit, network monitoring, secure development practices, regular backups, and vendor due diligence. However, no system can be completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials.

10. International Data Transfers

DEV AI INC. operates globally. Personal information may be processed in Canada, the United States, the European Union, or other jurisdictions where we or our service providers operate. When transferring personal information internationally, we rely on lawful transfer mechanisms such as Standard Contractual Clauses, adequacy decisions, or your explicit consent.

11. Your Privacy Rights & Choices

Depending on where you reside, you may have rights regarding your personal information. These can include the right to:

• Access, correct, or update personal information we hold about you.

• Request deletion of personal information, subject to legal limitations.

• Object to or restrict certain processing activities.

• Receive a copy of your data in a portable format.

• Opt out of marketing communications by using the unsubscribe links or contacting us.

• Opt out of the “sale” or “sharing” of personal information, where applicable under state laws.

To exercise these rights, contact us at engineering@tryolivia.ai We may need to verify your identity before fulfilling certain requests. If we process your information on behalf of an organization (e.g., your employer or client), please direct requests to that organization first.

12. Children’s Privacy

The Service is not directed to children under 13 years of age (or a higher age threshold where required by law). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate consent, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in technology, law, or our business practices. If we make material changes, we will notify you via email, in-product notice, or other appropriate means. The “Effective date” at the top will reflect the latest revision. Your continued use of the Service after notice constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

• Email: engineering@tryolivia.ai

• Head Office: DEV AI INC., 626 – 7771 Alderbridge Way, Richmond, BC, Canada, V6X 2A4